We take pride and stand behind the quality of every piece of furniture sold at Terra Outdoor Living and will make every effort to ensure your complete satisfaction. We believe there can be no shortcuts in producing a quality product and we make the same commitment to our customer service and satisfaction.
In the unlikely event you are not completely satisfied with your purchase, you may return the furniture within 30 days delivery* for a FULL REFUND of your purchase with no restocking fee.
– No returns on “Special Order” items
– Refunds will be issued in the same form of payment as originally used.
– All returns MUST be in like new condition and in its original packaging. All merchandise must be CAREFULLY AND COMPLETELY INSPECTED BEFORE ASSEMBLY. REPORTED DAMAGED ITEMS AFTER ASSEMBLY DO NOT QUALIFY FOR OUR 30-DAY MONEYBACK OFFER
If your purchase was made on line please call our customer service line at (888) 449-8325 or email us at support@terra patio.com for an RA#, then ship us the product and we will issue a refund as soon as we receive it.
Terra Outdoor Living accepts US currency, and all major credit cards (Visa, Mastercard, American Express, Discover). A credit card must have a working magnetic strip to be a valid form of payment. For your security, we do not “key in” credit card numbers.
Thank you for your business!
Online returns follow our standard policy above. Call (888) 449-8325 or email us for an RA#, then ship us the product and we will issue a refund as soon as we receive it. Sorry, refunds are not available on items purchased as special orders.
We use multiple carriers based on availability to different areas and size of shipment.
In-Store Pick Up
Orders requesting in-store pickup will be notified by phone when the item is ready at the location specified. Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
Prices and Information
We make every effort to maintain current, accurate prices and information in our on-line catalog. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
Types of Information We Collect:
Non-personal information is data about usage and service operation that is not directly associated with a specific personal identity.
Terra Outdoor Living may gather aggregate information, which refers to information your computer automatically provides to us and which cannot be tied back to you as a specific individual. Examples include referral data (the Web sites you visited just before and just after our site), the pages viewed, time spent at our Web site, and Internet Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. For example, when you request a page from one of our sites, our servers log your IP address to create aggregate reports on user demographics and traffic patterns and for purposes of system administration. Log FilesEvery time you request or download a file from the Web site, Terra Outdoor Living may store data about these events and your IP address in a log file. Terra Outdoor Living may use this information to analyze trends, administer the Web site, track users’ movements, and gather broad demographic information for aggregate use or for other business purposes.
Personal information is information that is associated with your name or personal identity. Terra Outdoor Living uses personal information to better understand your needs and interests and to provide you with better service. On some Terra Outdoor Living Web pages, you may be able to request information, subscribe to mailing lists, participate in online discussions, collaborate on documents, provide feedback, submit information into registries, register for events, apply for membership, or join technical committees or working groups. The types of personal information you provide to us on these pages may include name, address, phone number, email address, user IDs, passwords, billing information, or other information.
How We Use Your Information
Terra Outdoor Living does not sell, rent, or lease any individual’s personal information or lists of email addresses to anyone for marketing purposes, and we take commercially reasonable steps to maintain the security of this information.Terra Outdoor Living may use non-personal data that is aggregated for reporting about Terra Outdoor Living Web site usability, performance, and effectiveness. It may be used to improve the experience, usability, and content of the site.
Please remember that any information (including personal information) that you disclose in public areas of our Web site, such as forums, message boards, and news groups, becomes public information that others may collect, circulate, and use. Because we cannot and do not control the acts of others, you should exercise caution when deciding to disclose information about yourself or others in public forums such as these.
Access to and Accuracy of Member Information
Terra Outdoor Living is committed to keeping the personal information of our participating organizations accurate. All the information you have submitted to us can be verified and changed. In order to do this, please email us a request to firstname.lastname@example.org. We may provide participators with online access to their own personal profiles, enabling them to update or delete information at any time. To protect our members’ privacy and security, we also may take reasonable steps to verify identity, such as a user ID and password, before granting access to modify personal profile data. Certain areas of Terra Outdoor Living Web sites may limit access to specific individuals through the use of passwords or other personal identifiers; a password prompt is your indication that a participators-only resource is being accessed.
Terra Outdoor Living makes every effort to protect personal information by users of the Web site, including using firewalls and other security measures on its servers. No server, however, is 100% secure, and you should take this into account when submitting personal or confidential information about yourself on any Web site, including this one. Much of the personal information is used in conjunction with participation-level services such as collaboration and discussion, so some types of personal information such as your name, company affiliation, and email address will be visible to other Terra Outdoor Living participators and to the public.Terra Outdoor Living assumes no liability for the interception, alteration, or misuse of the information you provide. You alone are responsible for maintaining the secrecy of your personal information. Please use care when you access this Web site and provide personal information.
From time to time Terra Outdoor Living may email you electronic newsletters, announcements, surveys or other information. If you prefer not to receive any or all of these communications, you may opt out by following the directions provided within the electronic newsletters and announcements