Terra Outdoor Living warrants to the original purchaser, that our furniture and its components are free of defects in material and workmanship. If you find a defect in material or workmanship, we will, at our option, repair or replace the defective components. Terra Outdoor Living is responsible for the replaced or repaired component(s) and any shipping cost. Customer is responsible for dis-assembly and reassembly of provided component(s).
All warranties are not transferable and are limited to the original purchaser with proof of purchase. In no event shall Terra Outdoor Living be liable for incidental or consequential damages resulting from the use of the product.
Teak – 3 years
Stainless Steel – 3 years
Batylene – 3 years
Sunbrella Fabric – 5 years
Woven Products (Synthetic Wicker) – 3 years
Cushions / Parasol – 1 Year Manufacturer’s Warranty on Stitching
This warranty does not cover defects or damage caused by:
•Modification/s after purchase
•Intentional damage, accident, misuse, abuse, or negligence
•Normal wear and tear which includes weathering and checking
•Damage that was a direct affect of weather related conditions
Note: Teak will require cleaning from time to time, depending on the environmental condition it’s in. Regular cleaning of at least twice a year from surface dirt, environmental buildup, and everyday use will ensure a longer life of the furniture.
ALL SALES OF NON-STOCK FURNITURE AND CUSHIONS ARE FINAL AND NOT RETURNABLE, unless error is in manufacturing.
All Terra Outdoor Living furniture warranties are limited to three years of commercial use. The exception to this policy is our umbrellas which carry a one (1) year commercial warranty only.
We highly recommend that you unpack all packages within 48 hours of delivery of your order. Notify us and the carrier’s agent of any damage to the product. Save all cartons and packing materials so that they can be used in the case a return is necessary. Take digital photos of the damage product and packages for claims where applicable.